Effective Date: 01/09/2023
At Permitsy Global Private Limited, we strive to offer the best visa and immigration consultation services to our clients. We value your trust and satisfaction, and we want to make sure you are fully aware of our refund policy, which is designed to be transparent and fair.
1. Eligibility for Refund
We provide refunds under the following circumstances:
1.1 Consultation Fee Refund
If you have paid for our consultation services and have not received any consultation or services from us, you are eligible for a full refund of the consultation fee. We will process the refund promptly.
1.2 Cancellation of Services
If you decide to cancel your consultation services before we provide any consultation or services, you may be eligible for a partial refund. The specific refund amount will be determined on a case-by-case basis, depending on the work completed and expenses incurred.
2. Refund Procedure
To request a refund, please follow these steps:
Send a written refund request via email to email@example.com within 5 days from the date of your payment.
In your email, please include your full name, contact information, the reason for your refund request, and any supporting documentation that can help us better understand your situation.
Our team will review your request and may contact you for additional information, if necessary.
Once your refund request is approved, we will process the refund within 10-15 business days.
3. Refund Processing
Refunds will be processed in the following manner:
If your payment was made by credit card, the refund will be credited back to the original credit card used for the payment.
If your payment was made via another payment method, we will work with you to determine the most suitable refund method.
Please be aware that any fees associated with the refund process, such as transaction fees or currency conversion fees, will be borne by the client.
4. Non-Eligibility for Refund
Refunds will not be provided under the following circumstances:
If you have received consultation services from us, either in part or in full, after making your payment.
If the refund request is made after the specified time frame.
If the refund request is deemed unreasonable, fraudulent, or malicious.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [Insert Contact Information]. We are here to assist you and ensure your satisfaction with our services.
Note: This refund policy is subject to change, and any updates will be posted on our website. Please check our website regularly for the most current information regarding our policies and procedures.